Customer Service Orientation Course (CSO)

COURSE OUTLINE

 

  • Achieving Corporate Objectives Through Quality Service
  • Customers Profiling and Needs
  • Introduction to Behaviour Analysis and Transaction Analysis
  • Total Quality Concept and Application (Customer Service)
  • Courtesy in Service
  • Passenger Requiring Special Attention Effective Communications .
  • Handling upset customer (delays disruptions, diversions,
  • cancellation etc)
  • Appearance, attitude and body language
  • Product knowledge and route geography of the Airline
  • Airline, goals and corporate culture and mission etc.

Course Duration: 3 Days

Course Fee: N95,000

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Payment can be made into any of our bank accounts:
Fidelity Bank Plc – A/c No: 4010189376
Guaranty Trust Bank – A/c No: 0007220969
In favour of Aeroconsult Ltd

 

Course materials can be sent by mail after payment notification. You can either notify us by mail or phone stating payment details.

Other courses can be arranged on request

Call us on +234-1-8938181, +234-8035036534, +234-8120951018, +234-8054987201, +234-8023131194